Refund policy

Our 10-Day Refund Policy:

While the companies 10-day refund policy aims to offer users a risk-free learning experience, we also prioritize safeguarding our instructors from fraudulent activity and ensuring they receive fair payment. Payments are disbursed to instructors after a 10-day period; Hence we cannot process refund requests received after this window. 

When requesting a refund, the user must provide the Company with the reasoning of refund with indication of the specific reasoning and based on the information or content of the course.  In this matter, at the discretion of the Company, can limit or deny refund requests in cases of suspected refund abuse, including but not limited to:

– A substantial portion of the course has been consumed or downloaded by a user before the refund request;

– The user finished the course or received a certification;

– Multiple refund requests have been made by a user for the same course;

– Excessive refund requests have been made by a user;

– Users whose accounts have been reported, banned, or had course access disabled due to violations of our Terms or Trust & Safety Guidelines;

– Refunds are not granted for subscription services unless required by applicable law;

In instances where a transaction is ineligible for a cash refund, the refund will be issued in the form of Company credits, provided it meets our 10-day refund policy criteria. If a course purchase is only eligible for a credit refund, this information will be provided to the user by the Company.

The following refund policy procedure shall apply: 

1. Users are required to inform the Company within a maximum of 10 days from the date of purchase if they wish to initiate the refund process. This notification must include all necessary details and reasons. Users can send the notification via email (with a request for confirmation of receipt from the company) or by completing the form on the website.

    2. The Company will record, verify, and provide a written response within a maximum of 10 days, starting from the next day after receiving the notification.

    3. In the event of a positive response, the Company will issue a refund or credit the user’s account within a maximum of 14 days from the day of communicating the response to the user.

    4. As part of the agreed refund process, the Company will remove the digital product from the user’s account.