Privacy Policy
The controller of personal data in relation to you and the owner of the website (platform) www.eliteskillshub.net is the company ELITESKILLSHUB SRL – CUI: 49603225 with the mailing address: ELITESKILLSHUB, JUD. SIBIU, MUN. SIBIU, ALEEA CĂLĂRAȘILOR, NR.5, BL.G, AP.54 (cod poștal: 550344)
Privacy and personal data protection policy
For the Company, the privacy and security of personal data is one of the company’s main concerns.
In this context, we have implemented measures that comply with the obligations imposed by international regulations. As such, we want to assure you of the highest standards of security and transparency with regard to the personal data we process in our day-to-day business.
As the processing of your personal data is important in our business, The company guarantees that personal data will be processed in compliance with the principle of transparency and security of personal data.
This privacy policy aims to understand what data we collect, why we collect it and what we do with it. We have formulated this policy in the simplest possible language so that it is clear and understandable to you.
1. Categories of data we process
I. If you are a simple visitor to our website, we will only process data consisting of cookies.
II. If you are a person who has requested communication of the company`s newsletter we only collect: email
III. If you are a natural person customer or a representative of a legal person customer who contacts us through the website, we will process your personal data consisting of: name, surname, email address, cookies, as well as any other data provided as a result of filling in the online form in the contact form section or by email.
IV. If you are a natural person who purchases one of the digital products made available through the platforms we use, regardless of its category and you enter into a contract with our company we will process your data consisting of your first name, last name and email address, IP and cookies. We will not collect and process the data of the bank card used. V. If you are a natural person or a representative of a legal entity who is an instructor and signs a contract with our Company, we collect the following data: name, surname and e-mail address, IP, biometric data consisting of facial images and voice, bank data (IBAN) and cookies.
2. Purpose of data processing
We use the information we collect from you in order to be able to communicate requested information, provide contracted services and conclude contracts necessary for recurring business and access to the company’s digital products.
We will process your data differently depending on which category you fall into: a. you are a simple visitor to the site, b. you are just using the contact form or sending an email to one of the contact addresses, c. you are concluding a contract for the purchase of digital products, d. you are an instructor.
a. To the extent that you are a simple visitor to the website the purpose of collecting various cookies is to improve your browsing experience, depending on the browser you use. You can check the cookie policy in detail at the following link: https://eliteskillshub.com/page/cookie-policy
b. To the extent that you use the contact form or send us an email, your data may be used to be able to provide you with the requested information on the digital products and to be forwarded to our collaborators in order to provide contractual conditions. We process your personal data on the basis of your consent only if you have given your consent. We may also process your data in order to comply with legal obligations imposed on us;
c. To the extent that you enter into a distance contract by purchasing digital products or services made available through our website, your data will be processed for the following purposes:
– Managing negotiations, pre-contractual phases and for the fulfilment of obligations in the contract, terms and conditions and the provision of digital products;
– For the purpose of communicating with you, in order to keep you constantly informed about the status of the digital product or service requested and the degree of fulfilment Management and administration of the contractual or pre-contractual relationship between you and us;
– For the fulfilment of our obligations;
– For any other purpose ancillary to the above, or for any other purpose for which personal data has been provided to us, subject to compliance with the relevant legislation;
– The collection of IP is strictly to enable the functionality of the website, password reset functionality, to limit overuse and the creation of multiple, abusive accounts by users and to verify the country of use of the user account;
d. To the extent that you enter into a contract with our company as an instructor and upload digital products to our platform, your data will be processed for the following purposes:
– Managing negotiations, pre-contractual phases and for the fulfilment of obligations in the contract, terms and conditions and the delivery of digital products;
– For the purpose of communicating with you, in order to keep you constantly informed about the status of the digital product or service requested and the degree of fulfilment Management and administration of the contractual or pre-contractual relationship between you and us;
– To fulfil our contractual obligations;
– To make your digital products available to users;
– For any other purpose ancillary to the above, or for any other purpose for which personal data has been provided to us, subject to compliance with relevant legislation;
– For marketing and advertising purposes, with your consent – as agreed by you accepting the “Instructor Terms” terms and conditions
e. To the extent that you have requested, through the express section on our website, communication of the newsletter for marketing and advertising purposes, we process your data only for this purpose.
f. We are obliged to always ask for your consent before using your information for a purpose other than that set out in this document.
We use Google Analytics and Facebook Pixel to measure and evaluate access to and traffic on the digital products in order to create user navigation reports for our website administrators and to establish and create marketing strategies.
Google and Facebook operate independently from us and have their own privacy policy, which we strongly suggest you review. Google and Facebook may use the information collected through the analytics tools to evaluate Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Facebook privacy policy.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need-to-know basis to resolve technical issues, administer the Site and identify visitor preferences; but the data provided through Google analytics is non-identifiable form. We do not use any of this information to identify Visitors, yet as the company’s values is transparency, we feel obliged to share this information.
3. Updating your personal information
If the personal information you have provided to us is incorrect or changes, such as you have changed your phone number, name, email address, or if you wish to delete any request made to us or you know that we have incorrect information about you, please contact us by email at: office@eliteskillshub.net to update/change your information.
To the extent that any alteration of data occurs due to incorrect, incomplete or insufficient data being provided, we will not be liable.
4. Disclosure of personal data
Information provided by you is not normally disclosed to third parties, except to the collaborators we work with, especially on the legality and compliance, accounting and payment of digital products (Stipe platform).
We do not collect data specific to bank cards used to purchase digital products on the platform, these are collected and processed only by the card processing operator. Their policies can be checked at the following link: https://stripe.com.
There are situations where we have a legal obligation to disclose your data then it will be passed on strictly for the purpose of fulfilling this obligation. Where the transfer may be necessary for the performance of a commercial/contractual relationship, the data will only be transferred following the conclusion of an agreement with the third party containing a data processing agreement.
5. Retention period of your personal data
Insofar as you are a customer or just a visitor of the site cookies data are processed for the purpose of analyzing how to improve our site, not longer than for a period not exceeding 1 year. You can always delete cookie data via your web browser settings. For more details, please see the Cookies Privacy Policy available on the website.
To the extent that you are a customer who has created a user account on the website (user) we will retain your data for a period equal to the period of the existence of the user account, or until the moment you leave or delete the account on the platforms. The IP will be stored for a period equal to the period of existence of the user account. Certain data such as: name, surname, e-mail, other contact data that represent data inserted in accounting documents will be kept for a period of 10 years, based on the accounting law.
To the extent that you are a customer who has entered into a contract to market digital products on the company’s platform (Instructor), we will retain your data for a period of time equal to the period of existence of your user account or until the moment you leave or delete the account on the platforms. The IP will be stored for a period equal to the period of existence of the user account. Certain data such as: name, surname, e-mail, other contact data that represent data inserted in accounting documents will be kept for a period of 10 years, based on the accounting law.
To the extent that you are a data subject who has requested communication by email of the Company newsletter we process your data for a period equal to the period of your consent. You will be able to withdraw your consent by accessing the unsubscribe button in the email application used or by communicating an email to our company.
6. Your rights in relation to the processing of personal data:
If you have given your consent to processing activities, you may withdraw your consent at any time. This withdrawal will only take effect for the future and will not affect the lawfulness of the processing prior to the withdrawal. Withdrawal of consent may not operate where the processing of your data is carried out on the basis of a legal obligation incumbent on us.
To the extent that your consent is withdrawn, we will prohibit the processing of your personal data and will take all steps to delete all records containing such data.
In accordance with legal provisions, you have the following rights:
• Right of access – the right to obtain from us, upon request and free of charge, confirmation as to whether or not data concerning you is being processed by the company and the right of access to such data, unless such requests are repetitive or made in bad faith;
• Right to information – the right to be informed of the identity of the controller, the purpose for which the data are processed, the recipients or categories of recipients of the data, the existence of the rights provided for in the GDPR and the conditions under which they can be exercised
• The right to rectification – you can ask for inaccurate personal data to be rectified.
• Right to erasure of data (“right to be forgotten”) – you can obtain erasure of data if the processing was unlawful or in other cases provided for by law;
• Right to restriction of processing – you can request restriction of processing if you contest the accuracy of the data and in other cases provided for by law;
• Right to object – the right to object at any time, on justified and legitimate grounds related to the data being processed, unless otherwise provided for by law;
• The right to data portability – you can receive, under certain conditions, the personal data you have provided to us, in a machine-readable format or you can request that those data be transferred to another controller.
• Right to lodge a complaint – you can lodge a complaint about the way personal data is processed with the competent National Supervisory Authority for Personal Data Processing or you can apply to the courts.
• The right not to be subject to automated decisions or further profiling related to automated decisions – the right to request and obtain the withdrawal, annulment or review of any decision which produces legal effects, taken solely on the basis of the processing of personal data, carried out by automated means, intended to evaluate certain aspects of one’s personality, such as professional competence, credibility, conduct or other such aspects;
To exercise any right please contact us using the following contact details if you wish to exercise the above rights:
– E-mail: office@eliteskillshub.net
– Address for correspondence: eliteskillshub, JUD. SIBIU, MUN. SIBIU, ALEEA CĂLĂRAȘILOR, NR.5, BL.G, AP.54 (cod poștal: 550344)
We undertake to consider for resolution any request or complaint or petition received and to respond within a reasonable time so that the relevant legal provisions are complied with.
We work with the relevant regulatory authorities, including the national data protection authorities of EU Member States, to resolve any complaints about the transfer of personal data that we cannot resolve directly with our users.
7. Response times to requests regarding the above rights will be as follows:
Right to be informed: at the time the data is collected, i.e. no more than one month – if personal data is not provided by the data subject
Right of access: no longer than one month
Right to rectification: no later than one month
Right to erasure: without undue delay, no longer than one month
Right to restrict processing: without undue delay, maximum two weeks
Right to portability: maximum one month
Right to object: in principle at the time of receipt of the objection, but no more than 5 working days
Right not to be subject to automated decisions or additional profiling related to automated decisions: No time limit as there is no real ability to be restricted in relation to the specifics of the activity
8. Security of personal data
We follow the highest standards to protect the data processed, both during transmission to us and afterwards. To this end we have adopted technical security policies and procedures to protect personal data against loss, unauthorized use, destruction, alteration, unauthorized modification, unauthorized disclosure or access and any other form of unlawful processing of personal data in our possession.
In order to ensure security, we mention, in general terms, the methods of security:
– Access to personal data is limited and authorized only to persons who have the legal right to use it, who are responsible for ensuring the confidentiality of the data, such as our administrator, accountant and lawyer.
– Access to areas or premises storing personal data is secured by physical means to which only persons designated by the company have access (key secure areas) or electronic means, i.e. password and username protection, encrypted. We avoid storage on physical media as far as possible.
– We use techniques for the security of your data stored electronically through encryption in the database
– Data held for one client will be kept separate from another client’s data in both physical and electronic format.
– Customer user accounts and access to communication platforms are protected by encrypted user and password.
– No collaborator or service provider who comes into contact with personal data or documents containing such data has the possibility to disclose such data to third parties, having specific contractual clauses with them.
Minimum security measures to be applied by all company representatives, employees and collaborators:
– Prohibition to disclose the password to other persons, i.e. prohibition to use the account used for business purposes by more than one person; Prohibition to save the password both in physical and/or electronic format;
– Any computer, laptop or device left unattended must be disconnected from the network, locked or turned off;
– When the computer is not in use, no information such as the username required to log in or the password should appear on the computer screen;
– Secure personal data in special password-protected files stored in cloud applications, secured with password and access code.
– Access is only by a bunch of employs responsible for IT development.
If you believe that your personal data has been compromised, please contact us in writing at the address below: ……. or by e-mail: office@eliteskillshub.net
In the event of a breach of the security system, we will inform both you and the competent authorities of the occurrence of the breach in accordance with the applicable legislation within a maximum of 72 hours, within which time we will communicate relevant information related to security incidents.
9. Final provisions
Our privacy policy applies to all digital products and services offered by us and is complemented by the terms and conditions available on the website www.eliteskillshub.net
Our privacy policy may change from time to time, but we undertake not to reduce your rights under such changes without your explicit consent, unless they would result from the application of another basis for lawful processing.
Any changes to the privacy policy will be published and posted in conspicuous places so that updates can be easily identified and its contents readily available. We will also keep previous versions of this Privacy Policy in our electronic archive for your review at any time upon request.
This Privacy Policy is effective as of 01.01.2024